This document can also be found on the official website of IFRC at https://pscentre.org/archives/resource-category/covid19 These guidelines can be used by Red Cross Red Crescent National Societies to set up and run different kind of remote services for the public during the time of a COVID-19 response. It should be noted that the target group for the guidelines are adults. This resource is part of a Collection of similar guidelines entitled "Covid-19 : MHPSS Guidelines", and is included in the series of Collections supporting response to Covid-19. Collections are monitored daily and new content is added.