Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Committee’s Experience

This document can also be found on the official website of the GSMA association at: The objective of this case study is to understand the IRC’s motivation and experience shifting from in-kind to cash assistance – with a focus on digital cash – at both the headquarter (HQ) and country level. It explores the drivers and lessons learned in leveraging digital payment modalities, specifically mobile money. It also explores the IRC’s experience partnering with mobile network operators (MNOs) and the experiences of clients who received cash aid via mobile money. This resource is part of the collection "Digitalizing humanitarian action". Collections are monitored daily and new content is added.