Planning the coordination of spontaneous volunteers in emergencies

This document can also be found on the official website of HM Government at

This guidance is provided to assist those organisations planning to coordinate the activities of spontaneous volunteers. This can range in scale from the set up of Volunteer Reception Centres (VRCs) in permanent buildings across a region to a single VRC in a gazebo near a localised incident, as appropriate for the situation. The documents in this guidance are intended to provide reference and assurance regardless of whether the management of spontaneous volunteers is led by statutory responders or commissioned to community or voluntary organisations. The entirety of the approach described in these documents will only be appropriate in specific contexts, but aspects of this guidance will be relevant to all emergency scenarios.

This resource is part of a Collection of similar guidelines entitled "Supporting and managing volunteers during emergencies." Collections are monitored daily and new content is added.